Return, Exchange & Refund Policy

At K Wear Studio, we want you to be satisfied with your purchase. Please read this policy carefully before placing an order.

Return or Exchange Request Period

A return or exchange request must be submitted within 7 days of receiving the order.

Requests made after this period may not be accepted.

To submit a request, contact us on WhatsApp at 0327 8158157 and provide:

  • Your order number

  • The reason for the return or exchange

  • Clear photographs or a short video if the item is damaged, defective, or incorrect

Please do not send an item back before receiving approval from K Wear Studio. The return address and instructions will be provided after your request has been approved.

Eligibility Requirements

To qualify for a return or exchange, the item must be:

  • Unused and unworn

  • Unwashed and unaltered

  • Free from stains, odours, damage, or signs of use

  • Returned with all original tags attached

  • Returned in its original packaging

  • In a resalable condition

K Wear Studio reserves the right to reject an item that does not meet these conditions.

Size or Preference-Related Returns

If you ordered the correct item but wish to return or exchange it because of size, fit, colour preference, or change of mind:

  • Return shipping costs will be paid by the customer.

  • An exchange will depend on stock availability.

  • Alternatively, approved returns may be issued as store credit.

  • Original delivery charges are non-refundable.

Customers are encouraged to review the product description and size guide before ordering.

Incorrect, Damaged or Defective Items

If K Wear Studio sends an incorrect item, or if the item arrives damaged or defective:

  • K Wear Studio will bear the reasonable return and replacement shipping costs.

  • The customer may be offered a replacement, subject to availability.

  • If a replacement is unavailable, the customer may choose store credit or a refund of the amount paid for the affected item.

The issue must be reported within 7 days of delivery, together with clear photographic or video evidence.

Damage caused by use, washing, mishandling, or failure to follow care instructions will not qualify as a manufacturing defect.

Store Credit

Approved standard returns will normally be processed as K Wear Studio store credit rather than a cash refund.

  • Store credit will equal the price actually paid for the approved returned item.

  • Original shipping charges will not be included.

  • Store credit will be provided as a unique coupon code.

  • The code can be used on a future purchase from kwearstudio.com.

  • Store credit will remain valid for 6 months from the date of issue.

  • Store credit cannot be exchanged for cash or transferred to another person.

Any price difference on a new order must be paid by the customer.

Refunds

Cash, bank, or original-payment refunds are generally available only when:

  • The item received was damaged or defective

  • An incorrect item was delivered

  • An approved replacement is unavailable

A refund will be processed only after the returned item has been received and inspected.

The time required for the refunded amount to appear may depend on the original payment method or financial service provider.

Exchanges

All exchanges are subject to product and size availability.

An exchange item cannot be reserved permanently while the original product is in return transit. If the requested item becomes unavailable, store credit may be issued instead.

Any difference in price between the returned item and the replacement item will be adjusted based on the amount originally paid.

Sale and Promotional Items

Items purchased during a sale, clearance, special promotion, or discount campaign are considered final sale and cannot be returned or exchanged.

However, if a sale item is delivered incorrectly or is confirmed to be damaged or defective, please contact us within 7 days so we can resolve the issue.

Return Shipping

  • If the return is due to an error by K Wear Studio, we will bear the reasonable return shipping cost.

  • For size, fit, preference, or change-of-mind returns, the customer will bear the return and re-delivery costs.

  • Customers must use a reliable and trackable courier service.

  • The courier receipt and tracking number should be retained until the return is completed.

  • K Wear Studio is not responsible for a return parcel lost or damaged in transit when it has been sent independently by the customer.

Inspection and Approval

Receiving a returned parcel does not automatically mean that the return has been approved.

All returned items will be inspected. After inspection, we will notify the customer whether the return, exchange, store credit, or refund has been approved.

Contact Us

To request a return or exchange:

Email: info@kwearstudio.com
WhatsApp: 0327 8158157
Location: Lahore, Pakistan

The return address will be shared after the request has been reviewed and approved.

K Wear Studio reserves the right to update this policy when necessary. Any changes will be published on this page.